Pros - better consumer attraction ability for smart phones category.
Cons - Very poor After Sales Service and bad treatment to customers at R
Many many customers of SAMSUNG Phones are desperate to get their faulty phones repaired but the repair Centers is poorly manage leading to NO AFTER SALES SERVICE stage. Perhaps SAMSUNG is also meet the similar fate as NOKIA in India and in the overall world market also. We had launched a negative campaign against the NOKIA Products due to their bad quality and the result is that NOKIA is nowhere in the Indian Market. The harassment to SAMSUNG customers now is sure to make this company out of this field, very soon. Apple is definitely have an edge over all the players.