Customers who had ordered preordered the Samsung Galaxy Note7 in India might have to wait further before they get their hands on the device. However, to make up for the undisclosed delay the Korean company is offering the new Gear VR headset free of cost to all those customers who had preordered the Note7 in India. The company is also offering an Oculus content voucher worth $50 (approximately ₹3300).
This was announced by the company in an official statement just today.
Dear Valued Customer
Thank you for Pre-booking the Galaxy Note7. We value your relationship with us and the trust you have placed in Samsung.
At Samsung, we are committed to producing the highest quality products and we take every incident reported by our valued customers very seriously. In response to recent cases reported globally of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. Since our customers’ safety is an absolute priority at Samsung, we have delayed the sales of Galaxy Note7 in India.
We sincerely apologize for the inconvenience this may have caused you. We are thankful for your patience and you can rest assured that we are working diligently to deliver your Galaxy Note7 as soon as possible. As a gesture of goodwill, we would like to offer you the following benefits:
- We will ship the new Gear VR to you absolutely free of cost
- INR 3300 approx. ($50) Oculus content voucher to deliver the best experience on your Gear VR
Preorders for the phone had started from August 22 up to August 30, with sales to take place from September 2. However, following the debacle of the Note7, the company recalled the smartphone globally owing to battery issues. While the company is trying hard to salvage its relation with its customers through the freebies, there is no word as yet to when the Note7 might be available to customers.