GoPro, known for their action cameras, has announced a recall their Karma drone that was launched in September this year. The company will be issuing refunds to customers as opposed to replacement units for all of the units sold so far. This announcement has come after the company discovered that some of the units lost power during operation. Approximately 2500 units purchased by consumers since October 23 are being recalled.
This announcement has come not long after the company downgraded holiday forecasts due to production issues with the Hero 5 Ultra HD action camera, although there was no mention of the recall in their earnings call earlier last week.
Owners can look up the GoPro website for more details. GoPro has said it plans to resume shipment of Karma as soon as the issue is resolved. GoPro Founder and CEO Nicholas Woodman said, “A very small number of Karma owners have reported incidents of power failure during operation. We have moved quickly to recall all units of Karma and provide a full refund while we investigate the issue. We are working in close coordination with both the U.S. Consumer Product Safety Commission and the Federal Aviation Administration. We are very sorry to have inconvenienced our customers and we are taking every step to make the return and refund process as easy as possible.”