Vivo NEX Bug Makes the Pop-Up Camera Elevate by itself; Fix Reportedly Coming Soon

Vivo NEX users in China have reported a bug that makes the pop-up selfie camera module elevate by itself when using certain apps.


According to a report, some Vivo NEX users in China have discovered that the smartphone’s retractable selfie camera pops up sometimes when not required. A user on Weibo has posted a video that shows the Vivo NEX pop-up selfie camera elevating when using the messaging app Telegram. As you can see in the video below, the user did not attempt to take a selfie. All he did was open a chat window in the app. When opening the chat window, the camera elevated automatically and went back down again.

Vivo NEX: Pop-Up Camera Bug to be Fixed Soon

Some other Vivo NEX users have experienced the bug when using the QQ Browser app from Tencent. When users click on a travel booking information page on Ctrip, the pop-up selfie camera module pops up for around half a second before it retracts. However, it should be noted that the selfie camera doesn’t actually capture anything when it pops up by itself. According to Vivo, this behavior happens because of the way Android camera APIs work. Tencent QQ browser has two APIs for camera access, one of which activates the selfie camera to gain information for features like scanning QR codes. Vivo, meanwhile, has issued a statement saying that its technical team has been made aware of this issue and a fix will likely arrive soon for users. While some NEX owners are freaked out by this behavior, others claim to have no problems at all. Some users believe that this “bug” actually helps them realize when the selfie camera is being activated and why.

Vivo NEX S: Specifications, Features

The Vivo NEX S sports a 6.59-inch Super AMOLED display with 1080 x 2316 Full HD+ resolution and a 19.3:9 aspect ratio. Beneath the Super AMOLED display is a third-generation in-display fingerprint sensor that is claimed to be significantly faster and more accurate than the one the X21. Like other 2018 flagship Android smartphones, the Vivo NEX S runs on Qualcomm’s Snapdragon 845 octa-core processor with an Adreno 630 GPU. The powerful 10nm processor has been coupled with 8GB of RAM for a smooth multitasking experience. In terms of storage, the smartphone comes in 128GB and 256GB variants.

The NEX S features a 12MP + 5MP dual-camera setup on the back with the primary Sony IMX363 sensor equipped with 4-axis optical image stabilization (OIS) and an f/1.8 aperture. The front-facing pop-up selfie camera utilizes an 8MP sensor coupled with an f/2.0 aperture. Connectivity features include Wi-Fi 802.11 a/b/g/n/ac dual-band, Bluetooth 5.0 Low Energy, GPS with A-GPS, GLONASS, BeiDou, USB Type-C, and Dual 4G VoLTE. The smartphone packs a 4000mAh capacity battery with 22.5W fast charging support. Vivo NEX S also comes with CS34199 + SSM6322 Amplifier for superior audio quality. On the software front, it runs on the Android 8.1 Oreo-based Funtouch OS 4.0.

Vivo NEX A: Specifications, Features

The Vivo NEX A is very similar to the more expensive NEX S but loses a few key features that make it more affordable. It sports the same 6.59-inch Super AMOLED display with 1080 x 2316 Full HD+ resolution and 19.3:9 aspect ratio. However, it is powered by a less powerful Qualcomm Snapdragon 710 octa-core chipset with an Adreno 616 GPU. The NEX A lacks the in-display fingerprint sensor as well. Instead, the NEX A comes with a rear-mounted fingerprint sensor. In the memory department, the NEX A comes in a single configuration with 6GB of RAM and 128GB of built-in storage. The dual-camera setup on the back of the handset is similar to the NEX S but the primary sensor lacks 4-axis OIS. Another key difference is the presence of a single AK4376A DAC on the NEX A. Rest of the key specs, however, remain identical to the NEX S.