Customer Buys Samsung Galaxy S20+ on Amazon at Full Price, Flipkart Threatens to Brick it For Defaulting on EMIs

A simple purchase from Amazon is now under trouble, from Flipkart.

A customer is now having to fight with Flipkart after purchasing a device from Amazon India
A customer is now having to fight with Flipkart after purchasing a device from Amazon India

Update: Flipkart has reached out to the customer asking for the IMEI of the device, and other details.

A customer in India is facing a troubling situation after she received a Samsung Galaxy S20+ as a gift from a family member. The device was purchased from Amazon India in October 2020. However, a few days ago, the customer, Jaya Bhattacharji, began receiving pop-up notifications on her phone which stated that it was purchased using Flipkart’s Smart Upgrade Plan and payment was pending from her end. The Flipkart notification also said that the phone would be locked on November 21, 2021, if the payment of Rs 15,000 was not made.

When Bhattacharji sought support from Flipkart regarding this matter, the e-commerce company asked her to contact Amazon India since the phone was not purchased from its platform.

When Bhattacharji got in touch with Amazon India, the company informed her that the messages appeared to be a scam, and assured her that the device wouldn’t get locked.

MySmartPrice reached out to the Bhattacharji, who shared a copy of the invoice and a screenshot of the Amazon order. She stated that she needs to be reassured that the pop-up messages will stop and that her phone will not be locked. “If the payment has to be made, then the seller should be responsible. Not me, the customer, who had no clue about this scheme or that this phone was preconfigured. One fine day the messages began popping up on my home screen. I could not delete them or do anything. I chose to ignore but a couple of days ago I received a message saying that my phone will be locked on 21 Nov if I did not pay the Rs 15,000. I was so surprised. This phone is a gift from my family. So I asked if any scheme had been availed of. They said no,” Bhattacharji told us.

From the order details, as are clearly visible in the screenshot below, we see that a Samsung Galaxy S20+ with 8GB RAM and 128GB storage in Cosmic Black was ordered from Amazon India, for Rs 57,499 on October 29th, 2020.

The Amazon order mentions that the seller is the Bengaluru-based New York Plaza, whereas the Amazon invoice mentions that the device is sold by Divine India. It’s possible that the latter is the registered billing address or the parent company.

New York Plaza, the seller seen on the order page on Amazon has an 84% positive feedback rating over the last year. On closer examination, it seems to be selling only a few phones from Samsung and a couple of Galaxy watches, alongside the GoPro Hero 9 and a renewed Fitbit Inspire 2 Health and Fitness Tracker. However, there are several negative reviews from customers which are struck out with a message from Amazon saying “This item was fulfilled by Amazon, and we take responsibility for this fulfilment experience.” The negative reviews mention various issues, such as broken seals, missing in-box items, used items and more. This suggests that the seller could have been selling used items as new on Amazon previously as well.

Feedback on seller New York Plaza on Amazon India
Feedback on seller New York Plaza on Amazon India

From what we can make out, the seller New York Plaza used Flipkart’s Smart Upgrade Program to buy the Galaxy S20+ from Flipkart on EMIs and then sold the same device on Amazon India. However, the seller appears to have missed the payments, as a result of which the customer has begun receiving notifications from Flipkart on her device.

MySmartPrice has reached out to Amazon India for a statement on this, but we haven’t heard back yet. We will update this copy once we hear from the company.

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