How to check Your FASTag Balance (2024 Guide)

Let’s talk about all the different ways you can check the FASTag balance!

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Checking your FASTag balance is one of the first things you should do before going on a long trip. FASTag is the mandatory electronic toll collection service used by all toll booths in India. It streamlines the toll payments with the toll collection linked to your FASTag wallet. You need to have enough balance on your FASTag to make payments to the next toll booth, as the toll payments will be made automatically as you pass a toll booth.

In this article, we talk about the different methods of checking your FASTag balance using different methods, like bank websites, apps like Paytm, missed calls, SMS and more.

How to Check FASTag Balance Online Through the Official Website

There is no central website where you can check the FASTag balance. Instead, FASTag is issued by banks. You can check your FASTag balance through your bank’s official website.

Here’s how you can check the FASTag balance using the HDFC Bank website:

  1. Log in to HDFC Netbanking using your Customer ID or User ID.
  2. On the navigation bar, click the BillPay & Recharge option.
  3. Click on Continue.
  4. Click the Fastag option.
  5. Select your Biller from the list, you can not check any bank FASTag here.
  6. Enter your vehicle number and click on the Get Bill button.
  7. This will show you the Fastag balance, along with the option to recharge your Fastag.

The steps to check FASTag balance are similar in all banks, but consider the different UI each bank uses. You can check the NETC FASTag Live Members list to know which banks offer this facility now.

How to Check FASTag Balance on Mobile Application

Your bank’s mobile application serves as the control panel for everything related to FASTag.

Here’s how to check FASTag balance on a FASTag issued by ICICI.

  1. Download the mobile banking app of ICICI, iMobile.
  2. Login to your account using biometrics or username and password.
  3. Click on the Bill Pay & Recharge option.
  4. Click on ICICI FASTag for FASTag issued by ICICI.
  5. Your FASTag balance will be shown on this page now.

NOTE: The process is almost the same for the ICICI iOS application. It is also similar in the bank applications from different issuing banks.

Also Read: EPF Balance Enquiry: How to Check Your EPF Balance via Website, App, Missed Call Service, and More

How to Check FASTag Balance by SMS

After passing every toll, you will get a transaction message which shows you the amount you paid via FASTag on that toll gate, along with that, it will show you the FASTag balance. So to check your FASTag balance, you can just check the last message on your inbox from your FASTag issuing bank to know your balance. The message looks like this:

How to Check FASTag Balance Through Customer Care Helpline

You can check the FASTag balance by calling the customer care helpline of FASTag. There is no single central FASTag helpline number, rather customer support is provided by issuing banks. You can call the customer care helpline number of the issuing bank and provide them with the vehicle number to check the FASTag balance.

Here are the FASTag customer care helpline numbers of leading banks:

Sl No. Issuing Bank Customer Care Helpline No
1 Axis Bank Ltd 1860-419-8585
2 Bank of Baroda 1800-103-4568
3 Canara Bank 1800-103-3568
4 Federal Bank 1800-266-9520
5 HDFC Bank 1800-120-1243
6 ICICI Bank 1800-210-0104
7 IDBI Bank 1800-266-1962
8 IDFC First Bank 1800-266-9970
9 Kotak Mahindra Bank 18-602-666-888
10 Punjab National Bank 1800-419-6610
11 State Bank of India 1800-110-018
12 Union Bank of India 1800-258-6400

Check the complete list on the NCPI website if you don’t find your bank listed here.

How to Check FASTag Balance Through Email Notification

Every time your FASTag has been charged, you will get an email from the partner bank. You can check the last email to know the FASTag balance as the email will detail the available balance.

Here’s how to check it:

  1. Open the Gmail app on your phone or the email service that you use.
  2. Search for FASTag.
  3. Open the latest email.
  4. You’ll see the FASTag balance in this email.

How to check FASTag Balance through Digital Payment Apps (Paytm)

All digital payment UPI apps allow you to check for FASTag balance and recharge it easily. Let’s take a look at how to check your FASTag balance using the Paytm app:

  1. Open the Paytm app on your phone.
  2. Scroll down and click on View More in the RECHARGE & BILL PAYMENTS section.
  3. Click on the FASTag Recharge option under the Recharges section.
  4. Tap on Add New.
  5. Select the FASTag issuing bank.
  6. Enter your vehicle number and click on the Proceed button.
  7. This will show the Fastag balance, along with the option to recharge your FASTag balance.

Frequently Asked Questions (FAQs)

What if I haven’t linked my mobile number?

You can check the FASTag balance even if you haven’t linked your phone number. You can call the FASTag helpline number of the issuing balance and provide them the vehicle number to check the balance.

My app isn’t showing the correct balance?

If you’re not sure if your app is not showing the correct balance, please cross-check the FASTag balance by using SMS, email, other UPI apps, etc.

Can I transfer money to my FASTag wallet?

Every FASTag has a unique UPI address, which is listed on the FASTag itself. You can transfer money using UPI to that UPI address to transfer money.

Where can I find details of past transactions?

You can find the details of past transactions in the bank application or bank website, in the FASTag section.

What happens if my balance is low at a toll plaza?

If the balance in your FASTag balance is low, you will be stopped at the toll plaza and will only be allowed to pass through after payment through offline mode, with a fine, which amounts to double the usual toll rate.