- JioFiber seems to be down for several users since the morning.
- Users have not been able to connect with the customer support team via calls and chat.
- The reason behind the internet outage is still unknown.
Jio Fiber seems to be down for several users across several cities including Delhi. As a result, Jio Fiber users in the affected cities are not able to access the internet. The reason behind the internet outage is not known. In the meanwhile, several users have taken the issue to social media channels. Jio hasn’t revealed the reason behind the internet outage yet.
In response to complaints from Jio Fiber users, Jio Care has been asking users to reply with their Jio Fiber ID and registered mobile number but didn’t reveal the reason behind the issue. Several users are also saying that they haven’t been able to connect with the Jio Support team over a phone call.
Jaipal Saini, a Twitter user, posted that he has not been able to use Jio Fiber internet connection since morning. Jaipal says that he has not even been able to connect with the customer support team through calls.
since today morning JioFiber internet on Jio Fiber is not working. Unable to reach 1800 896 9999 as all lines on this route are busy. @JioCare
— Jaipal Saini (@jaipal13saini) December 28, 2022
Another Twitter user Rahul Gupta wrote that Jio Fiber is not working for him since yesterday night. Rahul said that a red light has been blinking continuously on the router. Similar to Jaipal, Rahul has also not been able to connect with the customer support team, not even on live chat.
— Rahul Gupta (@MyNamIsRahul) December 28, 2022
Another Twitter user Omendra said that he has been facing connectivity issue with Jio Fiber since this morning.
@JioCare Facing connectivity issues in JioFiber Since Morning. Please look into this issue ASAP.
— Omendra choudhary (@Omendra9) December 28, 2022
Akshat, another Twitter user, also took to Twitter to highlight the issue. Akshat says that Jio is not working for him since morning and he has also been not able to connect with the support team. He says that he tried reaching out the support team over phone call, chat, as well as email, but all the efforts were unsuccessful.
@jiofiber delhi .. I am also facing the issue
connection not stable since morning.. also customer care not connecting
— Robindra Singha (@RobindraSingha) December 28, 2022
In response to the users, Jio Care, on Twitter, has asked to share their Jio Fiber ID and registered mobile number. However, till now, the cause behind the Internet outage is not known.
Are you also affected by the Jio Fiber Internet outage? If yes, did you manage to reach out to the company? Do let us know in the comments section.