Oppo, Xiaomi Extends Warranty Expiring During COVID-19 Lockdown Across States

Smartphone makers, including Xiaomi and Oppo, have had to shut down their customer service centers due to the lockdowns.

Smartphone makers are extending warranties on their devices in light of the second wave of COVID-19 infections in India and the ensuing lockdowns. Chinese smartphone makers Oppo and Xiaomi both announced extended warranties on their extended device lineup today, which will allow users to get their devices fixed under warranty if it runs out during the lockdowns. Oppo said it is extending the “repair warranty” of all of its products to June 30, 2021, while Xiaomi said warranties expiring in May-June this year will be extended by two months. The moves are similar to efforts companies made last year, when the national level lockdowns happened due to the pandemic.
With India experiencing a second wave of infections, state governments have been enforcing various levels of lockdowns. Mumbai, Delhi and Bangalore, three of the biggest smartphone markets within the country, have been heavily affected. While governments have allowed essential services, mobile phones and laptops aren’t included in the same, despite various efforts from smartphone makers. While users can still order smartphones online for some locations, offline retailers are completely shut down in the worst affected regions.
“Following the directives by the Government, the OPPO service centres will remain closed till the lockdown is applicable in the different parts of the country. The customers can check the status of the operations real time via WhatsApp on +91-9871502777 for overall effectiveness. Furthermore, the scheme is applicable across product categories including smartphones and accessories such as chargers, data cable, and earphones,” Oppo said in a press release.
The company also said that after sales customer service will also be available through its chatbot, Ollie, and human chat support will be available through WhatsApp. Its online teams are also working for support programs. What’s changed though is that offline customer service outlets have been completely shut down.

“Want to get your Xiaomi devices serviced but can’t move out and the warranty is expiring? Not to worry, we’ve got it covered! If the warranty of your Xiaomi devices is expiring in May or June this year, we will extend it by 2 months. Stay home. Stay safe,” said Xiaomi via a tweet. The company is also allowing users to book appointments for after sales service through its website, Mi.com.

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