Xiaomi recently rolled out a new MIUI 13 update for the Redmi Note 10 Pro and the Redmi Note 10 Pro Max users in India. Soon after updating the devices, several users started complaining that they are unable to use the camera on their Redmi Note 10 Pro and Redmi Note 10 Pro Max. Now, Xiaomi India team has acknowledged the issue which users have been reporting for the last few days.
In response, Xiaomi India has also decided to offer repairs at no additional cost for the affected units. Xiaomi India took it to Twitter to share the information, take a look at the tweets below,
Our service teams will provide comprehensive technical support and repairs at no additional cost.
We regret any inconvenience caused to our users. We are committed to delivering a user-centric experience that exceed our user's expectations. (2/2)
— Redmi India Support (@RedmiSupportIN) September 12, 2022
Xiaomi says that it is aware of the camera issue that the Redmi Note 10 Pro and the Redmi Note 10 Pro Max users have been facing after updating the devices. The company further revealed that the affected users can visit an authorized service center to get their devices repaired. Xiaomi says that comprehensive technical support will be provided for affected units without any additional costs. To those unaware, the company has a network of over 2000 service centers in the country as of now, to get a list of the nearest service centers, you can head over to this link.
This is not the first time when such issues have been reported about the Redmi Note 10 series devices. Back in January this year also, several users had reported similar issue after installing a software update. The company had advised users to reach out to service center executives for technical support back then.
Xiaomi has not specified what percentage of Redmi Note 10 Pro and Pro Max users are affected due to the recent update. However, we could find many users complaining about the issue on Twitter. We would advise our readers to avoid updating their Redmi Note 10 Pro and Redmi Note 10 Pro Max as of now. We can also expect the brand to roll out a new update for these smartphones in the coming days.
Do you use a Redmi Note 10 Pro or a Redmi Note 10 Pro Max? Did you encounter the issue on your unit? Do let us know down in the comments section.