UPDATE [20 January 2022: 4:20 PM]: Xiaomi India has reached out to MySmartPrice with the following statement. The company says:
“We are aware of the camera functionality issue that a few users have reported on their Redmi Note 10 Pro. We request users who experience this issue to visit any of 2000+ Xiaomi India service centers near to you. Our service teams will provide comprehensive technical support to ensure a smooth customer experience for our customers.
We regret any inconvenience caused to our users due to the same. To ensure that Redmi India users receive the maximum benefits from their smartphones, we maintain the highest quality standards and are committed to delivering a customer-centric experience that exceeds our customer expectations.”
Original story follows:
Last year, an update had caused the popular Poco X2 camera dead. After a lot of backlash, Poco addressed the issue and assured users that their service center will repair the motherboard for free. After several months, it looks like the issue is happening again but this time on the Xiaomi’s Redmi Note 10 Pro.
Redmi Note 10 Pro users took to Twitter to express their disappointment about the camera dying after the new update. A day ago, Redmi Note 10 Pro users started receiving MIUI V220.127.116.11.RKFINXM update, however, after updating the device things went downhill. Users report that they are not able to use the camera app after the new update.
Redmi Note 10 Pro Camera is Not Working After MIUI 12.5 Update
So This is Really happening in masses, My Brother's Redmi Note 10 Pro Pro's selfie camera is not even opening, and all apps using front camera are crashing.
He also said his friend have RN10 Pro Is facing same issue#RN10Pro #MIUI #bugs @manukumarjain @XiaomiIndia @RedmiIndia https://t.co/xuBtg8ubcn pic.twitter.com/Wmz3XAGlda
— Soumyadip Dutta 📸👨💻 (@lofITechie) January 19, 2022
A user named Soumyadip tweeted a video in which he claimed that his brother’s Redmi Note 10 Pro selfie camera was not working and any app using the front camera crashes as well. Further, Soumyadip adds that his brother’s friend is facing the same issue. As his phone was in the warranty period, the service center replaced the motherboard for free otherwise, it would have costed Rs 11,500 to change the motherboard.
is this new kind of bug @RedmiIndia @RedmiSupportIN
my #RN10PRO is showing this frequently now after updating to the latest update and many other users are reporting the same problem. kindly look into it @manukumarjain @GyanTherapy @yabhishekhd @technolobeYT @naman_nan pic.twitter.com/nCsYgB3SRi
— Akshay Nair (@CiggoChai) January 19, 2022
Another user named Akshay Nair said that after updating his Redmi Note 10 Pro to MIUI V18.104.22.168.RKFINXM, he started facing the camera issue on his phone. According to him the front camera is unusable in the default camera app as it crashes again and again. All apps using the front camera such as Duo or Whatsapp are crashing as well. However, after rebooting the device, the front camera resumes normal operation, he states.
#RedmiNote10ProMax@GyanTherapy Mereko Ek Ajeeb Sa issue Aya. Redmi Note 10 Pro Max hein mere pass, MIUI 12.5.10 Enhanced Update karne ke 5 day bad suddenly camera selfie mein stopped ho Gaya. Or Barbar yeh aaraha hein @MiIndiaSupport. pic.twitter.com/DlN3umuIYr
— Sidnology Tech (@sidnologytech) January 20, 2022
Two Xiaomi Redmi Note 10 Pro users told me that their front camera is not working after MIUI 12.5.9 update.
— Abhishek Yadav (@yabhishekhd) January 15, 2022
Twitter user, Abhishek Yadav had tweeted back on January 15 that two Redmi Note 10 Pro users had told him that their front camera was not working after MIUI 12.5.9 update.
That said, this is not the first time an MIUI update has caused an issue for the Xiaomi/Poco users. As mentioned early, the Poco X2 camera had started crashing after an update which caused a lot of hullabaloo. However, Poco had addressed the issue by saying that the issue is minuscule and that they would fix the motherboard for free.
If you are facing this issue, we will suggest you to reboot your phone.