Truecaller Teams Up With IRCTC to Reduce Fraudulent Transactions


Truecaller is among the most popular caller-identification services in India. The app, which is available on both Android and iOS App Stores, has been downloaded by millions in India and other markets. The company has been rapidly expanding in India by launching many new features. In addition, it is also partnering with the Government of India and several of its agencies and departments to ensure that users can get the right information and contact as and when required. One such new partnership is with the Indian Railway Catering & Tourism Corporation, aka IRCTC. 

Truecaller partners with IRCTC

In its official press release, Truecaller stated that it is working with the IRCTC to offer greater trust in communication. This essentially means that you are calling the verified helpline number of the Indian Railways.Users calling the railways helpline number, which is 139, will now see a green colour tick next to it. According to stats shared by the company, the 139 Indian Railways helpline number is used by millions of passengers for a variety of queries.IRCTC started the 139 Enquiry and Helpline Services in 2007 with Bharat BPO Services Limited as its technical partner in the project. The helpline receives about 2 lakh calls every day regarding train reservation, arrival and departure along with requests regarding security, medical and other special needs.

The verification also means that the IRCTC brand name and its profile photo will be locked in and no other user or service within Truecaller can use it. In addition to this, verified SMS message headers will ensure that the customers know that they are receiving the communication about their bookings and other travel details from IRCTC only.

Truecaller recently launched the Guardian app in India, which is a personal safety app where users can add their family, friends, and even authorities. Users can download the Guardian app from the Apple App Store and the Google Play Store. For more details, click here.