WhatsApp is Testing In-App Support Feature From Developers

WhatsApp has reintroduced the in-app chat support from developers to beta apps, and the same is rolling out for many in stable build too.


WhatsApp is increasing the testing of its in-app chat support from developers, according to a report on the matter by WABetaInfo. The latter regularly tracks new and upcoming WhatsApp features, thereby giving a fair idea into the upcoming features of the app. Now, the report shows that after having removed the in-app chat support from its beta versions on both Android and iOS, WhatsApp is bringing the feature back.

WhatsApp in-app chat coming for all

On this note, MySmartPrice can confirm WABetaInfo’s report to state that the feature is indeed rolling out to certain users on the stable version of the app as well. As a result, it is likely that WhatsApp is right now in the final stages of making the feature ready to be used by all users – and an update introducing the same for everyone could be coming soon.

Right now, however, the in-app chat support remains in beta. WhatsApp had reportedly removed the features recently after having introduced them in a previous beta update, but the same has now ubiquitously returned for all users on the beta circle. Users on WhatsApp beta for Android v2.21.3.5 and iOS 22.2.72 – and newer versions, should come with the feature.

To access the feature, users can access Settings on the app, scroll down to the Help section of the Support tab, and tap on Contact Us. Doing so opens a window, where WhatsApp clearly specifies that users can submit a written query describing the issue that they are facing and the company would respond to the same through a chat window. WhatsApp also gives users the option to send their device’s technical metadata to the company’s developers alongside the help request.

The Meta-owned app’s regular work on new features saw a recent update that could introduce new cosmetic features to the app. The new update suggested the use of new background and chat bubble colours, and new pencil gauges as part of the app’s in-app image editing features.