What is the Return Policy at MySmartPrice?
At MySmartPrice we work hard to ensure we deliver the best products and shopping experience. However, sometimes due to scale of operations exceptional scenarios do arise. If for any reason you are not satisfied with the product, then please get in touch with our Customer Service team for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of operational constraints then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service team who will guide you on the process for the same.
In case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
Please refer the below mentioned points of the Return Policy:
- All items to be returned must be unused and in their original condition. The original tags, packaging should be intact
- Once we receive the return from you, we will provide you with a cheque of maximum value INR 500/- on your shipment address, to compensate for the shipping charges you paid to return the product.
- We would not be able to accept a product if it shows signs of breakage or tampering.
- We request you to pack the return product safely and securely. We won’t entertain any damaged/lost in Transit case (For example:- If a complaint was raised for Wrong Product Delivery and the reverse shipment gets damaged in transit then we will not be responsible for the damage and eventually may not honour replacement).
Please Note: We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.
What to do if I want Replacement/Refund?
Please follow these steps to claim Replacement/Refund without any hiccups
- Drop an email at firstname.lastname@example.org within 48 hours of delivery.
- Register your complaint and get a caseid from the customer service team.This case id will be used to refer to all future communications for the complaint..
- Please pack the product back in its packing and mention the following details:
– Case Id: (As provided by the customer care) for the Return
– Order #: Number generated at the time of order Placement.
– Reason for Return: Please choose a reason from the below mentioned list:
- a) Defective Product
- b) Damaged Delivery
- c) Incorrect Product Delivery
- d) Others- If others then please specify (Please mention the reason) – Your full Contact Details: Your name, address, phone number and email address. – DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacturer warranty product.
– Picture of Damaged Product: Needed only if you are returning a Damaged Manufacturer warranty product.
4. You have to return it to the following Address:
4th Floor, GNR’s RV Insignia, Silicon Valley, Image Garden Rd, Madhapur, Hyderabad – 500081
5. If your pickup is scheduled by MySmartPrice.Com, please keep your package ready. If you are sending it via courier, please collect courier receipt as the same is needed to reimburse courier charges. We will refund the courier charges up to Rs 500 in the form of a Cheque
Send an email to email@example.com with a scanned copy of courier receipt, please mention the Order # and the Case ID clearly in email along with a picture of the product only in case of damaged product delivery.
Do you provide a pick up from the doorstep in case I want to return a product?
We do provide doorstep pickup for certain shipping locations & if your area does not fall in this list then reverse shipment will have to be taken care by the customer for which courier charges reimbursement of Rs 500 maximum will be provided on furnishing the courier receipts.
What is the return procedure if I have received a Defective/Damaged Manufacture warranty product?
Defective/ Damaged Product
In case you have received a defective/ damaged product, please report the fault to the nearest authorized service centre. They shall check and repair the product to your satisfaction. If are unable to do solve your issue then they shall declare the product as DOA (DEAD ON ARRIVAL) and issue a DOA certificate to you. If you have the DOA certificate with you then please send a scanned copy of the DOA certificate to firstname.lastname@example.org. The Return Process would remain the same as mentioned above. As the DOA policy varies from Brand to Brand so please get in touch with our customer care and we will assist you with the procedure of claiming a DOA certificate from the Manufacturer.
If damage can’t be repaired by authorized service centre, please register a complaint within 48 Hrs of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in your email to email@example.com
What is the return procedure if I have received a wrong product?
In case you received a wrong product from then please register a complaint within 24 Hrs of delivery to start the refund/replacement of your product.
What is the return procedure if I have received a Defective/Damaged Seller warranty product?
The return process would remain the same. Please register your complaint within 24 Hrs of delivery along with photographs of the damaged product and packaging. The replacement will be shipped once a confirmation call is made by the Customer Service team for the return.
What are the timelines provided for the Replacement/Refund?
Once we receive the product at our warehouse, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days on receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be initiated.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
Do I get back the courier charges after I return back the Product?
We will refund the courier charges upto Rs 500 in the form of a cheque. . This would be processed within 5-7 business days once we have received the product on the above mentioned address & the courier receipt is received on firstname.lastname@example.org.
What is the Payment Mode for Refund?
It would remain the same as paid by you to MySmartPrice while placing an order. If you have paid online, then it will be returned online, if you have paid using Cash on Delivery option then it will be refunded by cheque. Cheque would be dispatched to the shipping address as in the order.
I placed a Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well?
Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid in the form of a cheque as per our policy.
Thank you for visiting and shopping at Mysmartprice. Following terms and conditions constitute Mysmartprice Shipping Policy.
Shipment processing time:
All orders are dispatched within 2-3 business days and are expected to be delivered within 8-9 days. Orders are not dispatched on weekends or holidays.
In case of high volume of orders, our shipments may be delayed by a few days. Kindly allow additional transit time for delivery of shipments. If a significant delay (more than 3 days) in shipment of your order happens, we will contact you via email or telephone.
Shipping rates & delivery estimates:
Estimated delivery time
8-9 business days *
* Kindly note, that due to unforeseen circumstances, delivery delays can occasionally take place.
Shipment confirmation & Order tracking:
You will receive an email confirmation for Shipment Dispatch once your order has shipped along with the tracking number for the shipment. The tracking number will be active within 24 hours.
Mysmartprice will not be liable for any damage or loss of product during shipping. If your order is damaged at the time of delivery, please contact the shipment carrier to file a claim.
Kindly save the original packaging materials and damaged goods before filing for a claim.