Fireflies.ai has launched its new Email Assistant, bringing the company’s AI-powered meeting intelligence capabilities to email. The new tool can use context from email threads as well as previous meetings with the people involved to automatically triage incoming emails, draft replies, and create follow-ups when conversations go unanswered. Fireflies says the move addresses a growing workplace productivity problem, with Microsoft’s 2025 Work Trend Index Special Report finding that the average worker receives 117 emails per day. The company is positioning Email Assistant as an extension of its existing AI meeting assistant, which is used by more than 20 million people to capture and understand conversations.
Fireflies.ai Features
The biggest differentiator is the way Fireflies combines email and meeting context. For instance, if a customer, prospect, or candidate follows up on something discussed during an earlier meeting, Email Assistant can surface that meeting context and use it when preparing a response. This means users do not have to manually search through previous conversations to reconstruct what was discussed.
The Email Assistant connects with Gmail and Outlook and offers several automation features. Its Auto Labels feature automatically categorises incoming messages to make priorities easier to identify, without modifying or deleting existing email workflows and rules. Auto Draft Replies can create responses based on the current email thread and previous meetings with the same person, while custom Writing Instructions allow users to define the desired writing style. Importantly, drafts are not sent automatically and require user review.
Fireflies also allows users to create follow-up drafts when a sent email remains unanswered. Users can configure the waiting period before the follow-up is prepared, helping automate one of the more repetitive parts of professional communication. Email-related insights and action items are also incorporated into the platform’s Daily Briefs alongside information from meetings and Slack.
Another feature is AskFred, Fireflies’ natural-language assistant. Users can ask questions in plain English to find an email, summarise a conversation, or identify action items assigned during the week. The resulting response or draft can then be surfaced directly in the inbox.
The email expansion is part of Fireflies’ broader shift from an AI meeting notetaker to an AI Work Assistant. The company says its platform now works across meetings, email, Slack, and CRM systems, with the aim of connecting information across different parts of the workday and automating the tasks that follow conversations.
Fireflies has also highlighted privacy as part of the Email Assistant rollout. The company says it does not use customer data to train its models, keeping email and meeting content private by design.
Fireflies.ai Email Assistant Availability and Price
Fireflies Email Assistant is available now on all Fireflies plans, including the free plan. Users can connect a Gmail or Outlook account through the Email Connector inside Fireflies. For teams that are new to the platform, the Pro plan starts at Rs 955 per seat per month when billed annually, according to the company.
Fireflies says additional capabilities, including Meeting Prep, Tasks, and AI Skills using email context, are planned for the coming months.
Fireflies’ move into email makes sense because meetings and emails rarely exist in isolation. A customer may discuss something on a call and then follow up over email, but conventional email assistants generally only see the inbox. Fireflies is trying to close that context gap by connecting the two.
The interesting part isn’t simply that Email Assistant can draft a reply. Gmail and Outlook already offer AI-powered writing tools. The more compelling proposition here is meeting-aware email assistance, where previous conversations can influence what gets surfaced and drafted. Whether that becomes a meaningful advantage will depend on how accurately Fireflies connects the right meeting context to the right email, but the direction makes its transition from an AI meeting notetaker to a broader work assistant much clearer.
