Amazon India Return Policy: List of Returnable and Non-returnable Items, How to Place a Return Request of a Product

Want to return a product on Amazon? Follow these steps as per the return policy.

Published On: July 15, 2023

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Amazon is probably one of the biggest platforms for e-commerce in India and you can virtually get any product you want from the platform. Moreover, the company also offers many sales across the year, ranging from monthly Amazon Prime Day to seasonal Amazon Diwali sales. During these, millions of users buy products from Amazon, and unfortunately, there are times when the delivered products are mixed up or damaged. Moreover, the product might not be the same as the one shown in the description, it could be defective, the size and fit could be an issue and more.

In these scenarios, the customer can return the product to get it exchanged or get a refund. But, it is crucial to be well aware of the return policy as well as guidelines. So, we’ve provided you with everything related to Amazon India’s return policy including, a list of returnable and non-returnable items and how to place a return request for a product.

Table of Contents

What is Amazon India’s Return Policy?

Imagine a monthly sale going on at Amazon and you ordered a smartphone. After receiving it, you discovered that the product is broken and you wish to return it for an exchange or refund.

This is where Amazon’s return policy comes into the role. And it is important. As per Amazon India’s return policy, the buyer can easily return the product in case of wrong or damaged product delivery.

However, there are some guidelines that need to be followed before opting for the return procedure.

Some of the key points are:

The product must be in a returnable category.
It must be non-different from what is shipped to you.
It must not be damaged while in your possession.
It must be returned in original condition along with accessories and boxes (including MRP tag, user manual, and warranty card).

The rest are below in detail.

What are the Return guidelines?

These are the general return guidelines.

Damaged or different product – If the product is mentioned as a returnable product under the return window, it can be returned in case of physically damaged, defective, missing parts, or receiving different products as per the description on the website.
Delete personal information before return – If you purchased an electronic device such as a smartphone, Tablet, Laptop, or Smart TV. Make sure to delete all personal information if already filled in before returning. Amazon won’t be responsible in any manner for any misuse or usage of such information.
Non-returnable product – However, the non-returnable products won’t be returned because of prior mention. But, in case of physical damage, defective delivery, or wrong item delivery, Amazon can provide a full refund or replacement. You can contact Amazon within 10 days of delivery of the product.
No need to provide additional information – Additional information won’t be needed in case of the product falls under the specific category.
Replacement is mainly dependent on the seller – Products can be replaced only if the exact same item is in stock of the seller.
Refund over replacement – In case of the absence of the exact same item, a refund will be given to the buyer instead replacement.
International customers are not eligible for returns – As per the return policy, international customers are not eligible for returns. However, they can have refunds, if contacted customer service within 5 business days of delivery.

Now, some extra precautions to make before returning.

Return is possible only:

If the product was not damaged while in your hands.
If it is not different from what was delivered to you.
It must be in its original condition along MRP tag, accessories, user’s manual, warranty card, etc.

Note: At last, if customers are found misusing the return policy the company has a right to warn or even terminate such user account.

How to Place a Return Request for a Product on Amazon

You can place a return request by navigating to Amazon’s app or desktop site. Then there:

Press on Return & Orders in the app’s Menu.
Tap on the order that you need to return.
Scroll down to Need help with your item.
Press on the Return item.
Enter the Reason for return and Tell us more.
Click on the Continue button.
Then, move to the refund mechanism under How can we make it right?
Choose the pickup address date and time.

Now, follow the on-screen instructions and your return will be scheduled by the platform.

How to View the Status of the Return?

Return or refund status will only be visible on the order if you initiated it.

To check the status:

Navigate to Your Orders.
On mobile, press on the order for which you have initiated the return and select View Return/Refund Status.
On the desktop, press Next to the respected order, select View Return/Refund Status.