Amazon India Return Policy: List of Returnable and Non-returnable Items, How to Place a Return Request of a Product

Want to return a product on Amazon? Follow these steps as per the return policy.


Amazon is probably one of the biggest platforms for e-commerce in India and you can virtually get any product you want from the platform. Moreover, the company also offers many sales across the year, ranging from monthly Amazon Prime Day to seasonal Amazon Diwali sales. During these, millions of users buy products from Amazon, and unfortunately, there are times when the delivered products are mixed up or damaged. Moreover, the product might not be the same as the one shown in the description, it could be defective, the size and fit could be an issue and more.

In these scenarios, the customer can return the product to get it exchanged or get a refund. But, it is crucial to be well aware of the return policy as well as guidelines. So, we’ve provided you with everything related to Amazon India’s return policy including, a list of returnable and non-returnable items and how to place a return request for a product.

What is Amazon India’s Return Policy?

Imagine a monthly sale going on at Amazon and you ordered a smartphone. After receiving it, you discovered that the product is broken and you wish to return it for an exchange or refund.

This is where Amazon’s return policy comes into the role. And it is important. As per Amazon India’s return policy, the buyer can easily return the product in case of wrong or damaged product delivery.

However, there are some guidelines that need to be followed before opting for the return procedure.

Some of the key points are:

  • The product must be in a returnable category.
  • It must be non-different from what is shipped to you.
  • It must not be damaged while in your possession.
  • It must be returned in original condition along with accessories and boxes (including MRP tag, user manual, and warranty card).

The rest are below in detail.

What are the Return guidelines?

These are the general return guidelines.

  1. Damaged or different product – If the product is mentioned as a returnable product under the return window, it can be returned in case of physically damaged, defective, missing parts, or receiving different products as per the description on the website.
  2. Delete personal information before return – If you purchased an electronic device such as a smartphone, Tablet, Laptop, or Smart TV. Make sure to delete all personal information if already filled in before returning. Amazon won’t be responsible in any manner for any misuse or usage of such information.
  3. Non-returnable product – However, the non-returnable products won’t be returned because of prior mention. But, in case of physical damage, defective delivery, or wrong item delivery, Amazon can provide a full refund or replacement. You can contact Amazon within 10 days of delivery of the product.
  4. No need to provide additional information – Additional information won’t be needed in case of the product falls under the specific category.
  5. Replacement is mainly dependent on the seller – Products can be replaced only if the exact same item is in stock of the seller.
  6. Refund over replacement – In case of the absence of the exact same item, a refund will be given to the buyer instead replacement.
  7. International customers are not eligible for returns – As per the return policy, international customers are not eligible for returns. However, they can have refunds, if contacted customer service within 5 business days of delivery.

Now, some extra precautions to make before returning.

Return is possible only:

  • If the product was not damaged while in your hands.
  • If it is not different from what was delivered to you.
  • It must be in its original condition along MRP tag, accessories, user’s manual, warranty card, etc.

Note: At last, if customers are found misusing the return policy the company has a right to warn or even terminate such user account.

How to Place a Return Request for a Product on Amazon

You can place a return request by navigating to Amazon’s app or desktop site. Then there:

  1. Press on Return & Orders in the app’s Menu.
  2. Tap on the order that you need to return.
  3. Scroll down to Need help with your item.
  4. Press on the Return item
  5. Enter the Reason for return and Tell us more
  6. Click on the Continue button.
  7. Then, move to the refund mechanism under How can we make it right?
  8. Choose the pickup address date and time.

Now, follow the on-screen instructions and your return will be scheduled by the platform.

How to View the Status of the Return?

Return or refund status will only be visible on the order if you initiated it.


To check the status:

  • Navigate to Your Orders.
  • On mobile, press on the order for which you have initiated the return and select View Return/Refund Status.
  • On the desktop, press Next to the respected order, select View Return/Refund Status.

List of returnable items

Note: Except for special mentions on non-returnable, every item in this list is returnable under respective returnable period mentions.

  • Echo
  • Alexa
  • Fire TV Stick
  • Kindle E-Readers
  • Amazon Accessories for these devices
  • Kindle Books
  • Gaming Consoles
  • Books
  • Used books
  • Mobiles
  • Tablets
  • Work Space
  • Gadget Accessories
  • Laptops
  • Printers
  • Desktops
  • Monitors
  • Pen Drives
  • Hard Drives
  • Memory Cards
  • Internet Devices
  • Computer Accessories
  • Graphic Cards
  • CPU
  • Power Supplies
  • Motherboards
  • Cooling Devices
  • TV cards
  • Computing Components
  • Office & Stationery Supplies
  • Networking Devices
  • Televisions
  • Air Coolers
  • Air Conditioner
  • Refrigerator
  • Washing Machine
  • Dishwasher
  • Microwave
  • Digital Cameras
  • Camera Lenses
  • Camera Accessories
  • Security cameras
  • Speakers & Home Theaters
  • Headphones
  • Furniture
  • Pet – Habitats & Supplies
  • Apparel & Leashes
  • Training & Behavior Aids
  • Toys
  • Aquarium Supplies such as Pumps, Filters, and Lights
  • All home improvement supplies (drilling machines & accessories)
  • Mopping supplies
  • Ladders (step & telescopic)
  • fasteners & hooks
  • All Plumbing
  • Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks)
  • Safety & Security systems (Safes, Home security systems, Door locks)
  • Sweeping cloths & wipes
  • Hot water dispensers
  • Building materials
  • Dimmer & Lighting controls
  • Cord & power management
  • Mixer grinders
  • Juicers
  • Blenders
  • Food Processors
  • Toasters
  • Induction
  • Rice Cookers
  • Oven toaster grills
  • Fans
  • Coolers
  • Water Heaters
  • Irons
  • Air purifiers
  • Humidifiers
  • Vacuums
  • Baby Toys
  • Prams
  • Strollers
  • Carriers
  • Baby Utensils & Feeding Sets
  • Baby Apparel
  • Diaper Bags
  • Baby furniture
  • Nursery Decor
  • Sports
  • Fitness and Outdoors
  • Treadmills
  • Exercise Bikes
  • Home Gyms
  • Multi Gyms
  • Activity Trackers
  • Ellipticals
  • Camping furniture
  • Bicycles
  • Sports Nutrition (Whey Protein Powders and related Diet Supplements)
  • Mobility and Disability Aids
  • Joint Supports
  • Wheelchairs
  • Shavers
  • Trimmers
  • Hair Dryers
  • Straighteners
  • Skincare
  • Nail care
  • Medical equipment
  • Clothing, shoes, and Accessories
  • Fashion /Imitation Jewelry
  • Silver jewelry
  • Precious Jewellery
  • Eyewear and Analog
  • Digital Watches
  • Smartwatches/ Activity Tracker
  • Backpacks
  • Handbags
  • Travel Luggage
  • Wallets & Travel Accessories
  • Rims
  • Car Parts & Accessories
  • Bike Parts & Accessories
  • Helmets & other Protective Gear
  • Vehicle Electronics
  • Fasteners
  • Industrial Electrical
  • Lab & Scientific Products
  • Material Handling Products
  • Professional Medical Supplies
  • Tapes
  • Measure & Inspect Products
  • Industrial Hardware
  • Industrial Power & Hand Tools
  • Packaging & Shipping Supplies
  • Industrial adhesive tapes & sealants
  • Food Service Equipment & Supplies
  • Airflow & air quality meters

List of Non-Returnable Items

These are non-returnable items.

  • Movies
  • TV Shows
  • Music
  • Harmonicas
  • Flutes
  • Video Games
  • Screen guards
  • Screen protectors
  • Tempered glasses
  • Software
  • Wax candles
  • Wall stickers
  • Pet Food
  • Pet Shampoos and Conditioners
  • Pest Control
  • Harnesses
  • Aquarium supplies
  • Pet Grooming Aids
  • Mops
  • Brooms
  • Dustpans
  • Paints
  • Brushes
  • Wallpapers
  • Wall paintings
  • Extended Warranty cards
  • Vouchers
  • AMCs
  • Diapering Pads
  • Covers
  • Nappy Liners
  • Wet Wipes
  • Feeding Bottles
  • Breastfeeding products
  • Teethers
  • Baby Personal Care
  • Baby Hair & Skin Care Products
  • Socks
  • Gym supporters
  • Guards
  • Swimsuits
  • Subscription packs
  • Gym vouchers
  • Fertilizers
  • Seeds
  • Live Plants
  • Beauty products
  • Detergents
  • Fabric Conditioners
  • Toilet Cleaners
  • Floor Cleaners
  • Hand washes
  • Tissues
  • Sprays
  • Gels
  • Toothbrushes
  • Toothpaste
  • Mouthwashes
  • Sanitary Pads
  • Panty Liners
  • Menstrual Cups
  • Razors
  • Blades
  • Shaving Foams
  • Brushes
  • Beard Oil
  • Beard Serum
  • Wax Strips
  • Creams
  • Razors
  • Infant Baby Food
  • Toddlers’ and Kids’ Health Drinks
  • Core Letter Vitamins
  • Multi-Vitamins
  • Contact Lenses and related products
  • Ayurveda Products
  • Pain Relief Products
  • Herbal Supplements
  • Medical Supplies
  • Adult Diapers
  • Medicines
  • Grocery
  • Gourmet
  • Amazon Pantry
  • Men & Women innerwear
  • Men’s Vests
  • Women’s Lingerie
  • Swimwear
  • Socks & Hosiery
  • Gold Coins
  • Gold Vedhanis
  • Gold Chips
  • Gold Bars
  • Silver Coins
  • Silver Bars
  • Silver Chips
  • Silver Bullion
  • Rakhi
  • Car Tires
  • Car Care
  • Chemicals & Fluids
  • Engine Oils
  • Masks
  • Gloves
  • Safety glasses
  • Lead-acid Batteries
  • Customizable Products