If you are experiencing slow internet speeds, dropped calls, or connection issues with your Jio network, then you are not alone. Most of these issues are common in Jio due to factors like network congestion, as it is the largest telecom operator in the country. In this guide, we will discuss the best solutions to identify network-related issues in Jio, and how you can solve them.
Why am I facing Network Problems with Jio Network?
Here are some reasons, why you must be facing issues with your Jio network:
- Poor indoor connectivity is a common problem for Jio users due to its 4G-only network, which may struggle with signal penetration in dense areas with many buildings.
- Network fluctuations are likely if you live near busy public places like malls or parks, where the number of users keeps changing rapidly, making it hard for Jio to maintain a stable connection.
- Jio typically addresses these issues quickly by setting up additional towers in high-demand areas.
- Technical problems such as spectrum shift and network interference from external factors like electric poles can also affect Jio’s network performance.
- Issues related to your smartphone can contribute to network problems.
- Quick and easy fixes can help resolve Jio network problems.
Best Ways to Fix Jio Network Problem
Follow these simple solutions to tackle network issues in Jio. Rest assured that you do not need deep technical knowledge for these fixes.
Reset APN Settings
Access Point Name (APN) is a software-based setting in your smartphone that helps your device connect to a telecom operator. Consider it as an Aadhaar Card for your phone, without which your device cannot avail of network benefits from your service provider, which is Jio in this case.
Sometimes, using an outdated APN setting can result in poor network connectivity. Here’s how you can reset APN settings on your smartphone.
Step 1: Open Settings on your phone, and navigate to Mobile Networks.
Step 2: Select Jio SIM settings, or choose the SIM slot where you have your Jio SIM.
Step 3: Now open Access Point Names.
Step 4: Tap on the three dots icon, and select Reset access points. This will delete your existing APN settings and replace them with the latest version from your telecom operator, which is Jio in this case.
Step 5: Restart your phone for the best results.
Check Daily Data Validity
If you have a prepaid plan in Jio with a daily data limit, then you may face network throttling after exhausting your daily data limit. Although Jio says that you get unlimited data even post your daily quota, the speeds are capped at 64kbps. However, this speed limitation may also affect your calling services in some cases.
- Check your current daily data limit in real-time through the MyJio app.
- Give a missed call to 1299 to receive your data limit details via SMS.
- If you’ve used up your daily data and are facing network issues, consider doing a data top-up to improve speeds.
- Data top-up plans start at Rs 15 for 1GB of high-speed data in the MyJio app.
- The top-up data shares the same validity as your base plan, allowing you to carry forward unused data over multiple days.
Check Network Reception Using OpenSignal App
Poor signal strength in your area can result in network-related issues for your Jio SIM. However, you cannot judge the signal quality based on the number of network bars displayed on your smartphone. Instead, use the OpenSignal app to determine the network status in your surroundings.
Download OpenSignal app: Android | iOS
Step 1: Open the OpenSignal app, and select the navigation pin menu.
Step 2: Adjust the map based on your location, and observe the network strength near you.
Step 3: If you notice green patches near you, then it means that the signal quality is good. An orange or red patch indicates poor signals.
If Jio’s network quality is not good in your area, then unfortunately there’s not much that you can do to improve your cellular services. You can raise a service request with Jio to upgrade the services in your locality, and ask multiple Jio users in your area to do the same.
Re-insert SIM card
It is normal to accidentally drop your smartphone, or get it bumped into a solid surface. Even if your phone does not have physical damage, the impact can disturb the alignment of the SIM card inside your phone. This may result in a contact, and your phone may face difficulties in establishing seamless contact with the nearest cellular tower.
Removing the SIM card and re-inserting it properly in your handset can solve this issue. You should also look for any structural damage to the SIM tray of your phone. Having a bent or scuffed-up SIM tray may cause your phone to get disconnected from cellular services.
Avoid Using Metal-Based Phone Case
A metal phone case can create signal interference, making it hard for your smartphone to receive signals. This is because cellular signals cannot penetrate metal objects easily, and get reflected away instead.
If your phone’s protective case contains any metal parts for aesthetics or drop resistance, keep in mind that it may slow down your phone’s cellular activities. It is recommended to avoid using a metal-based phone case on your smartphone.
How to Prevent Jio Network Problems?
Here are some tips that you can follow to prevent problems in Jio network.
- Update phone software: Keeping your phone updated with the latest software will ensure that your device is optimized to utilize all the network bands that it supports.
- Placing Jio SIM in Slot 1: If you use two SIM cards, then placing the Jio SIM in Slot 1 on your smartphone can help your device prioritize Jio’s network.
- Set your phone to 4G-only mode: As Jio’s network is 4G-only, keeping your phone on 4G-only mode can improve the efficiency of your device as it will only try to connect with 4G signals, instead of searching for 2G/3G/4G.
Why am I not getting 5G in Jio?
Jio has launched its 5G services across 406 cities across India. However, there is a possibility that you may not receive 5G signals on your phone, despite the availability of 5G services. You can try these simple fixes to solve this problem.
Check handset compatibility
Jio uses the n28, n78, and n258 5G bands in India. In some cases, your phone may support 5G services, but on some other 5G bands. You can use the MyJio app to check the compatibility of your phone with Jio 5G.
If the MyJio app says that your phone is ready for Jio 5G, but you still don’t get 5G services, then update your smartphone to the latest software version. It is observed that many devices support Jio 5G, but the activation requires a software update from your phone maker.
Switch between NSA and SA modes in 5G
Jio 5G is based on a SA (standalone architecture). Your smartphone comes with two settings for 5G modes: SA and NSA. Using the wrong setting will not let you connect with Jio’s 5G services.
You can change 5G modes on your smartphone by going to Settings > Mobile Networks > More Settings > 5G Network Mode > and selecting SA. The exact settings may vary depending on your phone manufacturer.
Check if you have received an invite for Jio 5G trial
Jio’s 5G services are only available for users who have received an official invitation for the Jio 5G trial. You can check for the invite from the MyJio app. However, if you don’t have an invite, there’s no proper way to get yourself invited.
The best way is to ensure that you have a 5G-ready phone and keep your network settings open to 5G networks. In most cases, Jio will quickly invite you to its 5G network.
FAQs
Why is my Jio internet so slow?
Some common reasons for slow internet in Jio are exhaustion of daily data limit, poor network coverage in your area, or using outdated software versions. You can follow the steps mentioned in this guide to improve your internet speeds in Jio.
I’ve tried everything, but my Jio network is still not working. What should I do?
If you continue facing network problems in Jio even after raising an official complaint, then chances are that Jio may take more time to upgrade its services in your area. In such cases, the best and wisest decision is to get your phone number ported to some other telecom operator.
Is there a way to boost my Jio network signal?
Setting your phone’s network to 4G-only mode can help you boost your Jio network signal as your device will only look for 4G networks, and avoid searching for 2G and 3G networks.
What should I do if I experience frequent call drops on my Jio phone?
Call drops happen due to poor signal coverage. If you experience frequent call drops, you can try using WiFi-calling functionality which is available for free in Jio.
How do I check Jio network coverage in my area?
You can use the OpenSignal app to check the Jio network coverage in your area.
How can I report a Jio network problem?
You can report a Jio network problem using the help section in the MyJio app, or by directly contacting the official customer care number of Jio at 1800 88 99999.
