JioCinema IPL Troubleshooting Guide: Step-by-Step Guide on How to Fix Bugs and Errors While Watching IPL 2024

  • JioCinema is the official streaming partner of the Tata IPL 2024.
  • The OTT platform livestreams IPL 2024 matches for free to its users.
  • The Tata IPL 2024 is all set to kick off on March 22, with the opening match between CSK and RCB.

It’s that time of the year again! Whether Holi 2024 or IPL 2024 jerseys, all you will see for the next few days are splashes of colours everywhere. And again this year, JioCinema will broadcast the mega cricket event for free to its users.

In 2023, JioCinema reported a record 32.1 million concurrent viewers and over 120 million unique viewers during the season final between Gujarat Titans and Chennai Super Kings. It also registered over 17 billion video views during the IPL 2023 season.

While JioCinema servers can surely handle the massive traffic, you might experience errors while watching Tata IPL 2024 on your device. The OTT platform has listed troubleshooting guides for various error codes on its website. If you are facing issues while watching IPL 2024 online on JioCinema, read ahead.

How to Fix IPL 2024 JioCinema App Errors?

Users have complained of buffering lag, app issues, poor streaming quality, and other issues while streaming IPL matches online. Here are some basic troubleshooting steps that should be taken care of for most JioCinema app issues.

Update Your JioCinema App

A new JioCinema app is usually updated before an IPL season commences to improve the whole experience and introduce new features. Installing the new update should take care of most issues. Here is how to do it.

1. Open the Play Store or App Store.

2. Click on the profile icon in the top left corner.

3. On iOS, scroll down to Upcoming Automatic Updates and click the Update button next to JioCinema.

4. On Android, click on Manage apps & devices.

5. Next, click on Updates Available.

6. Scroll to JioCinema and click on the Update button.

Check Your Mobile Data or Wi-Fi Connection

If you are experiencing buffering or lag issues while streaming IPL 2024 on JioCinema, you should check your mobile data or Wi-Fi connection. You can turn on Airplane mode and back off to fix any network issue, as it forces your device to re-establish the connection. Here’s how to do so.

1. Go to homescreen on your phone.

2. Pull down the notification panel.

3. Click on the Airplane mode tile to turn it on and click again to turn it off.

If connected to a Wi-Fi network, reboot your router to resolve any rogue issues.

Fix JioCinema App Permissions

Permissions issues could be one of the main culprits affecting IPL 2024 online streaming on the JioCinema app. Here’s how you can fix JioCinema app permissions on your mobile.

1. Open Settings on your smartphone.

2. On iOS scroll down to JioCinema in the apps list, click on it, and give all necessary permissions.

3. On Android, click on Apps and See all apps

4. Scroll down to JioCinema, click on it, and turn on all necessary permissions.

Clear App Data and Cache

Sometimes, clearing app data and cache can help fix some app issues. On iOS, you cannot clear data and cache as it allows users to either offload or delete the app, which doesn’t serve the purpose. However, if you have an Android device, here’s how you can do it.

1. Open Settings on your phone.

2. Click on Apps.

3. Click on See All Apps.

4. Scroll down to JioCinema and click on it.

5. Click on Storage & Cache on the next page.

6. Click on Clear Cache and then Clear Storage.

After this step, you will be logged out of the JioCinema app and will need to log in again.

Uninstall and Reinstall the JioCinema App

If the above processes don’t work, uninstalling and reinstalling the app should help. It also helps clear the app data and cache on iOS. Below are the steps to uninstall and reinstall the JioCinema app on your device.

  1. On Android: Locate the JioCinema app in the app drawer and long-press the icon. Select uninstall from the contextual menu and click on OK. Install the app again from the Play Store.
  2. On iOS: Find the JioCinema app in the app library and long-press the icon. Select Delete App in the pop-up menu, then click Delete to uninstall. Once it has been deleted, re-install the app from the App Store.

Restart Your Phone

If nothing else works, a simple restart should fix the issue by restarting your device. A simple restart might kill all the stuck processes in the background, re-establish network connection afresh, and make the JioCinema app work as intended. You can do so by pressing the power and volume up buttons long on both Android and iOS.